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docs/install/troubleshooting-installation-issues.md

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title: "Troubleshooting installation issues | Microsoft Docs"
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description: "Sometimes, things can go wrong. If your Visual Studio installation or upgrade fails, this page can help."
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ms.date: "08/24/2017"
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ms.date: "08/28/2017"
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ms.reviewer: ""
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ms.suite: ""
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ms.technology:
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| New workloads, components, or languages fail to install. | `--layout` | Make sure that you have internet access if you install from a partial layout and select workloads, components, or languages that were not downloaded previously in that partial layout. |
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## How to get the Visual Studio installation logs
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Setup logs are needed to troubleshoot most installation issues. When you submit an issue by using [Report A Problem](../ide/how-to-report-a-problem-with-visual-studio-2017) in the Visual Studio Installer, these logs are automatically included in your report.
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Setup logs are needed to troubleshoot most installation issues. When you submit an issue by using [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) in the Visual Studio Installer, these logs are automatically included in your report.
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If you contact Microsoft Support, you may need to provide these setup logs by using the [Microsoft Visual Studio and .NET Framework Log Collection Tool](https://aka.ms/vscollect). The log collection tool collects setup logs from all components installed by Visual Studio 2017, including .NET Framework, Windows SDK, and SQL Server. It also collects computer information, a Windows Installer inventory, and Windows event log information for Visual Studio Installer, Windows Installer, and System Restore.
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If you contact Microsoft Support, you may need to provide these setup logs by using the [Microsoft Visual Studio and .NET Framework Log Collection Tool](https://aka.ms/vscollect). The log collection tool collects setup logs from all components installed by Visual Studio 2017, including .NET Framework, Windows SDK, and SQL Server. It also collects computer information, a Windows Installer inventory, and Windows event log information for Visual Studio Installer, Windows Installer, and System Restore.
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To collect the logs
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