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description: Controls or buttons aren't working in the subscriptions portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
## We're sorry to hear that you're experiencing an issue with controls or buttons while using the portal.
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If the portal controls or buttons aren't working, you see a "page cannot be displayed" or blank page error, the page isn't loading or is timing out, or other portal functionality issue, try:
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If the portal controls or buttons aren't working, you see a "page can't be displayed" or blank page error, the page isn't loading or is timing out, or other portal functionality issue, try:
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+ Clearing your browser cache and signing into the subscriptions portal again
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+ Opening the portal in a different browser
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+ Opening the portal in an Incognito or InPrivate window
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+ Refreshing the page
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+ Clearing your browser cache and signing into the subscriptions portal again.
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+ Opening the portal in a different browser.
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+ Opening the portal in an Incognito or InPrivate window.
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+ Refreshing the page.
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If none of these simple solutions solve the issue, contact Visual Studio subscriptions support by selecting the "Online request" on this page.
title: Why am I only seeing my Visual Studio Dev Essentials and not my Visual Studio subscription?
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description: Learn what to do if you aren't seeing all of your Visual Studio subscriptions
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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description: Learn what to do if you aren't seeing all of your Visual Studio subscriptions.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
If you're not seeing all of your subscriptions, the most common causes are:
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+**Your subscriptions are associated with different email aliases.** For example, your Dev Essentials membership is associated with your Microsoft Account (MSA), which typically uses an email address like `[email protected]`. You also have subscriptions provided to you by your work or school that are associated to a different alias such as `[email protected]`.
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+**Your subscriptions are associated with different email aliases.** For example, your Dev Essentials membership is associated with your Microsoft Account (MSA), which typically uses an email address like `[email protected]`. You also have subscriptions provided to you by your work or school that are associated to a different alias such as `[email protected]`.
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To see those subscriptions, you need to sign in to the [subscriptions portal](https://my.visualstudio.com/subscriptions) with the appropriate credentials.
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To see those subscriptions, you need to sign in to the [subscriptions portal](https://my.visualstudio.com/subscriptions) with the appropriate credentials.
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+**You need to change which subscription is displayed.** If you have multiple subscriptions associated with the email you use to sign in, you can switch between them in two ways:
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- Go to the [Subscriptions page](https://my.visualstudio.com/subscriptions) to display a list of your subscriptions and select the one you wish to use.
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- Select the subscription picker at the top-right of the [Benefits page](https://my.visualstudio.com/benefits) and choose the desired subscription.
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- Go to the [Subscriptions page](https://my.visualstudio.com/subscriptions) to display a list of your subscriptions and select the one you wish to use.
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- Select the subscription picker at the top-right of the [Benefits page](https://my.visualstudio.com/benefits) and choose the desired subscription.
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+**Your subscription has been removed.** If your subscription was provided to you by your work or school, your admin may have removed it. [Contact your subscriptions admin](https://learn.microsoft.com/visualstudio/subscriptions/contact-my-admin) for assistance.
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+**Your subscription has been removed.** If your subscription was provided to you by your work or school, it's possible your admin removed it. [Contact your subscriptions admin](https://learn.microsoft.com/visualstudio/subscriptions/contact-my-admin) for assistance.
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+**Your subscription may have expired.** If you purchased your own subscription from Microsoft Store, it may have expired. In that case, you need to renew it to regain access. Read more information about [purchasing subscriptions](https://learn.microsoft.com/visualstudio/subscriptions/buy-activate-retail).
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+**Your subscription may have expired.** If you purchased your own subscription from Microsoft Store, it might be expired. In that case, you need to renew it to regain access. Read more information about [purchasing subscriptions](https://learn.microsoft.com/visualstudio/subscriptions/buy-activate-retail).
Copy file name to clipboardExpand all lines: subscriptions/solutions/portal-issue/includes/page-cannot-be-displayed.md
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title: Page cannot be displayed
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description: Page cannot be displayed in the subscriptions portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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title: Page can't be displayed
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description: Page can't be displayed in the subscriptions portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
## We're sorry to hear that you're experiencing an issue with a page not being displayed while using the portal.
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If the portal controls or buttons aren't working, you see a "page cannot be displayed" error or a blank page, the page isn't loading or is timing out, or other portal functionality issue, try:
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If the portal controls or buttons aren't working, you see a "page can't be displayed" error or a blank page, the page isn't loading or is timing out, or other portal functionality issue, try:
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+ Clearing your browser cache and signing into the subscriptions portal again
Copy file name to clipboardExpand all lines: subscriptions/solutions/portal-issue/includes/page-not-loading.md
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title: Page not loading
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description: Page not loading in the subscriptions portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
## We're sorry to hear that you're experiencing an issue with a page not loading while using the portal.
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If the portal controls or buttons aren't working, you see a "page cannot be displayed" error or a blank page, the page isn't loading or is timing out, or other portal functionality issue, try:
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If the portal controls or buttons aren't working, you see a "page can't be displayed" error or a blank page, the page isn't loading or is timing out, or other portal functionality issue, try:
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+ Clearing your browser cache and signing into the subscriptions portal again
Copy file name to clipboardExpand all lines: subscriptions/solutions/portal-issue/includes/portal-outage.md
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title: Portal outage
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description: Complete outage in the subscriptions portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
## We're sorry to hear that you're experiencing an issue with the portal.
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If the portal controls or buttons aren't working, you see a "page cannot be displayed" error or a blank page, the page isn't loading or is timing out, or other portal functionality issue, try:
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If the portal controls or buttons aren't working, you see a "page can't be displayed" error or a blank page, the page isn't loading or is timing out, or other portal functionality issue, try:
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+ Clearing your browser cache and signing into the subscriptions portal again
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