Minor changes for Acrolinx scoring in other-software-usage-and-features-support.md

Author: evanwindom

subscriptions/solutions/downloading-activating-or-using-software/using-product-features/includes/other-software-usage-and-features-support.md

@@ -1,12 +1,12 @@
 ---
 title: Other software usage and features support options
-description: Get support for other software usage and features
-comment:  As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time.  SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
+description: Get support for other software usage and features.
+comment:  As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
 ms.topic: include
 ms.assetid: 2d5a7cc3-d6cb-4b51-a6a2-2a92ff6aec61
 author: larissacrawford
 ms.author: amast
-ms.date: 08/16/2023
+ms.date: 04/08/2024
 user.type: subscriber
 tags: redirect
 subscription.type: vl, cloud, retail, partner
@@ -15,15 +15,15 @@ sap.id: af210210-e3e1-2b2e-8d79-9bd20e851241
 
 ## Other software usage and features
 
-Visual Studio subscriptions support provides assistance with sales, subscriptions, accounts, benefit activation and billing for Visual Studio subscriptions. Should you need assistance with using software that has been downloaded and activated already, you need to reach out to the respective product support team.
+Visual Studio subscriptions support provides assistance with sales, subscriptions, accounts, benefit activation, and billing for Visual Studio subscriptions. Should you need assistance with using software that you already downloaded and activated, you need to reach out to the respective product support team.
 
 + [Microsoft Office](https://support.microsoft.com/microsoft-365)
 + [Windows](https://support.microsoft.com/windows)
 + Other products: [Microsoft Support](https://support.microsoft.com/)
 
 ## Technical support
 If you need assistance with break-fix issues, you can also use technical support tickets that are a part of most Visual Studio Subscriptions. To activate your support contract and submit tickets:
-1. Visit the [Subscriptions portal](https://my.visualstudio.com/benefits), scroll down to the Support benefits section and on the Technical Support tile select Chat to activate.
+1. Visit the [Subscriptions portal](https://my.visualstudio.com/benefits), scroll down to the Support benefits section, and on the Technical Support tile select Chat to activate.
 2. You join a chat session with a representative who can create your Contract ID and Access ID and provide those numbers to you via email so you have them for your records.
 3. To complete the process, you need to provide the representative with:
     + Your country/region