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Update How To Report A Problem page with new UI and metadata for SEO
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docs/ide/how-to-report-a-problem-with-visual-studio-2017.md

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---
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title: "How to Report a Problem with Visual Studio 2017 | Microsoft Docs"
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ms.custom: ""
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ms.date: "03/07/2017"
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ms.date: "11/03/2017"
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ms.reviewer: ""
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ms.suite: ""
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ms.tgt_pltfrm: ""
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ms.topic: "article"
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ms.assetid: bee01179-cde5-4419-9095-190ee0ba5902
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caps.latest.revision: 4
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author: "TerryGLee"
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ms.author: "tglee"
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manager: ghogen
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robots: noindex,nofollow
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ms.technology:
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- "vs-acquisition"
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ms.technology: "vs-acquisition"
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---
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# How to Report a Problem with Visual Studio 2017
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If you encounter a problem with Visual Studio, we want to know about it so that we can diagnose and fix it. By using the **Report a Problem** tool, you can collect detailed information about the problem and then send it to Microsoft with just a few button clicks.
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# How to report a problem with Visual Studio 2017
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If you experience a problem with Visual Studio, we want to know about it. Here's how to report the problem so that we can diagnose and fix it.
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Microsoft respects your privacy. For information about how we treat the data that you send to us, see [Microsoft Visual Studio Product Family Privacy Statement](https://www.visualstudio.com/en-us/dn948229).
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# Sign in to Visual Studio
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If you haven't already done so, sign in to Visual Studio before you report a problem. That way, you can report a problem that you're experiencing, and also vote or comment on it. You can even vote or comment on any other problem that you see posted, too.
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## Open the Report a Problem tool
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Click the user feedback icon next to **Quick Launch** in the title bar, or click **Help | Send Feedback | Report a Problem**.
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![Report a Problem menu item](../ide/media/report-a-problem-menu-item.png "Report a Problem menu item")
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## Sign in to Visual Studio
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If you haven't already done so, you'll want to sign in to Visual Studio before you report a problem. That way, not only can you report a problem that you're experiencing, but you can vote or comment on it or on any other problem that you see posted, too.
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1. Click **Sign In**; it's on the left-hand side of the tool, as shown in the following screenshot.
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2. Follow the instructions on-screen to sign in.
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![Sign in to report a problem](../ide/media/vs2017-report-a-problem-sign-in.png "Sign in to report a problem")
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1. Click **Sign In**; it's on the right-hand side of the tool, as shown in the following screenshot.
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2. Follow the instructions on-screen to sign in.
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![Sign in to report a problem](../ide/media/sign-in-new-ux.png "Sign in to report a problem")
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## Search and vote for similar problems
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### <a name="search_and_vote"></a>
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1. Search for your problem and see if others have reported it already.
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2. If someone has reported it, "up vote" it to let us know.
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![VS15-FeedbackTool-SearchForSimilarReportedProblems](../ide/media/vs2017-report-a-problem-search-and-vote.png "Search and vote for similar problems")
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1. Search for your problem and see if others have reported it, too.
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2. If someone has reported it, "up-vote" it to let us know.
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![Search and vote for similar problems](../ide/media/search-and-vote.png "Search and vote for similar problems")
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## Report a new problem
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### <a name="report_new_problem"></a>
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1. At the bottom left of the Visual Studio **Report a Problem** tool, click the "**+**" button.
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2. Create a descriptive title for the problem that will help us route it to the correct Visual Studio team.
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3. Give us any additional details, and if possible, provide us with the steps to reproduce the problem.
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1. If you don’t find what you're looking for, click the **Report new problem** button at the bottom of the screen.
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2. Create a descriptive title for the problem that will help us route it to the correct Visual Studio team.
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3. Give us any additional details, and if possible, provide us with the steps to reproduce the problem.
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![VS15-FeedbackTool-ReportANewProblem](../ide/media/feedbacktool-reportanewproblem.jpg "Report a new problem")
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![Report a new problem](../ide/media/report-new-problem.png "Report a new problem")
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## Provide a screenshot and attachments (optional)
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### <a name="provide_screenshots"></a>
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## Provide a trace and heap dump (optional)
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### <a name="provide_a_trace_and_heap_dump"></a>
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Trace and heap dump files are very useful in helping us diagnose problems. We appreciate it very much when you use the **Report a Problem** tool to record your repro steps and send the data to Microsoft. Here's how to do so.
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Trace and heap dump files are very useful in helping us diagnose problems. We appreciate it very much when you use the **Report a Problem** tool to record your repro steps and send the data to Microsoft. Here's how to do so.
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1. Click the **Record** tab.
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2. Click **Start Recording**. Give permission to run the tool.
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3. When the **Steps Recorder** tool appears, perform the steps that reproduce the problem.
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4. When you are done, click the **Stop Record** button in the floating window.
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5. Wait a few minutes for Visual Studio to collect and package the information that you recorded. When it is done, you'll see a dialog that looks similar to the following.
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![VS15-FeedbackTool-AddAttachments-TraceAndHeapDumpFiles](../ide/media/feedbacktool-addattachments-traceandheapdumpfiles.jpg "Provide trace and heap dump files")
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![Click Start Recording to provide a trace and heap dump file ](../ide/media/record-dialog-box.png "Provide trace and heap dump files")
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3. When the **Steps Recorder** tool appears, perform the steps that reproduce the problem.
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4. When you are done, click the **Stop Record** button.
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5. Wait a few minutes for Visual Studio to collect and package the information that you recorded.
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## Submit the report
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### <a name="submit_the_report"></a>

docs/ide/media/record-dialog-box.png

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docs/ide/media/report-new-problem.png

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docs/ide/media/search-and-vote.png

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docs/ide/media/sign-in-new-ux.png

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