Merging changes synced from https://github.com/MicrosoftDocs/visualstudio-docs-pr (branch live)

Author: ghogen

subscriptions/solutions/other-or-no-solution/includes/no-solution.md

@@ -9,7 +9,7 @@ ms.date: 08/25/2020
 user.type: subscriber, admin
 tags: no-solution
 subscription.type: vl, cloud, retail, partner
-sap.id: d03b45f3-ac17-15a1-e7b5-8515c6ec8d91
+sap.id: 34fccc61-0a31-cc35-22dd-016a1ebf1134
 ---
 
 ## Sorry, we couldn't find a solution for you. 

subscriptions/solutions/portal-issue/includes/controls-or-buttons-not-working.md

@@ -9,7 +9,7 @@ ms.date: 08/14/2020
 user.type: subscriber
 tags: portal-error
 subscription.type: vl, cloud, retail, partner
-sap.id: 17a2bf94-0d03-2629-dfd8-e8935f9126ec
+sap.id: 8250612f-7446-20c5-7473-16d089f2280d
 ---
 
 ## We're sorry to hear that you're experiencing an issue with controls or buttons while using the Visual Studio subscriptions portal. 

subscriptions/solutions/portal-issue/includes/page-cannot-be-displayed.md

@@ -9,7 +9,7 @@ ms.date: 08/14/2020
 user.type: subscriber
 tags: portal-error
 subscription.type: vl, cloud, retail, partner
-sap.id: 17a2bf94-0d03-2629-dfd8-e8935f9126ec
+sap.id: 8250612f-7446-20c5-7473-16d089f2280d
 ---
 
 ## We're sorry to hear that you're experiencing an issue with a page not being displayed while using the Visual Studio subscriptions portal. 

subscriptions/solutions/portal-issue/includes/page-not-loading.md

@@ -9,7 +9,7 @@ ms.date: 08/14/2020
 user.type: subscriber
 tags: portal-error
 subscription.type: vl, cloud, retail, partner
-sap.id: 17a2bf94-0d03-2629-dfd8-e8935f9126ec
+sap.id: 8250612f-7446-20c5-7473-16d089f2280d
 ---
 
 ## We're sorry to hear that you're experiencing an issue with a page not loading while using the Visual Studio subscriptions portal. 

subscriptions/solutions/portal-issue/includes/portal-outage.md

@@ -9,7 +9,7 @@ ms.date: 08/14/2020
 user.type: subscriber
 tags: portal-error
 subscription.type: vl, cloud, retail, partner
-sap.id: 17a2bf94-0d03-2629-dfd8-e8935f9126ec
+sap.id: 8250612f-7446-20c5-7473-16d089f2280d
 ---
 
 ## We're sorry to hear that you're experiencing an issue with the Visual Studio subscriptions portal. 

subscriptions/solutions/renewing-purchasing-or-canceling/help-canceling/includes/help-me-cancel-monthly-annual.md

@@ -0,0 +1,23 @@
+---
+title: Help me cancel monthly or annual subscriptions
+description: Help me cancel Visual Studio subscriptions from marketplace.visualstudio.com
+ms.topic: include
+ms.assetid: 99f61e19-8251-4f91-b496-3faba77cad4e
+author: caitycherniak
+ms.author: cabuschl
+ms.date: 01/07/2021
+user.type: subscriber, admin
+tags: canceling
+subscription.type: cloud
+sap.id: cf10d424-47bb-7ca2-7d89-113949101f6f
+---
+
+## Canceling monthly and annual subscriptions
+
+To cancel subscriptions purchased at marketplace.visualstudio.com using an Azure subscription, you need to set the number of subscriptions for your agreement to zero (0). Follow these steps to reduce the number of subscriptions: 
+
+1. Sign in to https://manage.visualstudio.com
+2. If you are an admin on more than one agreement, choose the desired agreement from the drop-down list. 
+3. Select the Overview icon at the top left to display information about your subscriptions. 
+4. Locate the entry for the subscriptions you wish to cancel, and select Change quantity. This will take you the Visual Studio Marketplace where you will be able to update your purchase quantity.  
+5. Set the quantity to zero (0). Your subscriptions will remain in place until their scheduled billing date, but will not renew when the billing date is reached.