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Update If-the-Arduino-Cloud-Agent-isnt-detected.md
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content/Arduino Cloud/Cloud Editor/If-the-Arduino-Cloud-Agent-isnt-detected.md

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@@ -3,30 +3,34 @@ title: "If the Arduino Cloud Agent isn't detected"
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Learn what to do if the Arduino Cloud Agent isn't detected by the [Arduino Cloud](https://cloud.arduino.cc/).
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If the Arduino Cloud Agent isn't detected by the [Arduino Cloud](https://cloud.arduino.cc/), you may encounter one of the following warnings:
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If you haven't done so, [install the Arduino Cloud Agent](https://create.arduino.cc/getting-started/plugin/welcome). If you still encounter one of the warnings bellow, follow the [troubleshooting steps](#troubleshooting).
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* `No Cloud Agent Connection`
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* `To upload a Sketch via USB port, make sure the Cloud Agent is installed and running on this computer.`
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* `Latest Arduino Cloud Agent required`
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* `To use Arduino Cloud effectively, you need to install the latest Arduino Cloud Agent. This ensures your device is discoverable and allows you to upload sketches.`
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* `Arduino Cloud Agent not found`
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* `To upload a sketch via USB port, make sure the Agent is installed and running on this computer`
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To resolve this issue, follow the [troubleshooting steps](#troubleshooting) below.
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<a id="troubleshooting"></a>
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## Troubleshooting
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1. Check if the [Arduino Cloud Agent is running](https://support.arduino.cc/hc/en-us/articles/4980687506844), since sometimes it may be **off** or **paused**.
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1. **Install the Arduino Cloud Agent:** If you haven't already done so, [install the Arduino Cloud Agent](https://create.arduino.cc/getting-started/plugin/welcome). If the Cloud Agent is still not detected, follow the next troubleshooting steps.
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2. If you are using [Brave Browser](https://brave.com/), see [Use Arduino Cloud with Brave Browser](https://support.arduino.cc/hc/en-us/articles/10482021304988-Use-Arduino-Cloud-with-Brave-Browser).
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2. **Ensure the Arduino Cloud Agent is Running:** Check if the [Arduino Cloud Agent is running](https://support.arduino.cc/hc/en-us/articles/4980687506844), as it may be *off* or *paused*.
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3. **If you're using Safari on macOS:** Check if the HTTPS certificate for Safari has been installed:
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3. **Brave Browser Users:** If you are using [Brave Browser](https://brave.com/), see [Use Arduino Cloud with Brave Browser](https://support.arduino.cc/hc/en-us/articles/10482021304988-Use-Arduino-Cloud-with-Brave-Browser) for specific instructions.
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4. **Safari on macOS Users:** Ensure the HTTPS certificate for Safari is installed:
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1. Open the Arduino Cloud Agent menu (Look for the ![Arduino Cloud Agent icon](img/cloud-agent-logo-mac.png) icon in the top-right of the menu bar of macOS).
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2. Click on the **Manage HTTPS certificate** menu and make sure that the certificate is installed and trusted.
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2. Click on the *Manage HTTPS certificate* menu and make sure that the certificate is installed and trusted.
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If it’s not, you can click on the button "Install the certificate for Safari".
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3. Enter the administrative credentials, if prompted.
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4. Refresh the Safari browser window.
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4. If you're using the [Cloud Agent on a Mac computer with an Apple Silicon processor](https://github.com/arduino/arduino-create-agent#apple-m1-support) (e.g. Apple M1 chip), make sure to [install Rosetta 2](https://support.apple.com/en-us/HT211861).
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5. **Mac Computers with Apple Silicon (e.g., M1 chip):** Ensure you have [installed Rosetta 2](https://support.apple.com/en-us/HT211861).
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If you are still having issues, [uninstall the Arduino Cloud Agent](https://support.arduino.cc/hc/en-us/articles/360014869840) and [reinstall it](https://create.arduino.cc/getting-started/plugin/welcome).
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If you are still experiencing issues, [uninstall the Arduino Cloud Agent](https://support.arduino.cc/hc/en-us/articles/360014869840) and then [reinstall it](https://create.arduino.cc/getting-started/plugin/welcome).

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