Amazon Connect Service Update: This release updates the *InstanceStorageConfig APIs to support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS. Use this resource type to enable streaming for real-time analysis of chat contacts and to associate a Kinesis stream where real-time analysis chat segments will be published.

Author: AWS

.changes/next-release/feature-AmazonConnectService-72af61b.json

@@ -0,0 +1,6 @@
+{
+    "type": "feature",
+    "category": "Amazon Connect Service",
+    "contributor": "",
+    "description": "This release updates the *InstanceStorageConfig APIs to support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS. Use this resource type to enable streaming for real-time analysis of chat contacts and to associate a Kinesis stream where real-time analysis chat segments will be published."
+}

services/connect/src/main/resources/codegen-resources/service-2.json

@@ -4832,7 +4832,7 @@
         },
         "ResourceType":{
           "shape":"InstanceStorageResourceType",
-          "documentation":"<p>A valid resource type.</p>"
+          "documentation":"<p>A valid resource type. To <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/enable-contact-analysis-segment-streams.html\">enable streaming for real-time analysis of contacts</a>, use the following types:</p> <ul> <li> <p>For chat contacts, use <code>REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS</code>.</p> </li> <li> <p>For voice contacts, use <code>REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS</code>.</p> </li> </ul> <note> <p> <code>REAL_TIME_CONTACT_ANALYSIS_SEGMENTS</code> is deprecated, but it is still supported and will apply only to VOICE channel contacts. Use <code>REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS</code> for voice contacts moving forward.</p> <p>If you have previously associated a stream with <code>REAL_TIME_CONTACT_ANALYSIS_SEGMENTS</code>, no action is needed to update the stream to <code>REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS</code>.</p> </note>"
         },
         "StorageConfig":{
           "shape":"InstanceStorageConfig",
@@ -11758,7 +11758,9 @@
         "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS",
         "ATTACHMENTS",
         "CONTACT_EVALUATIONS",
-        "SCREEN_RECORDINGS"
+        "SCREEN_RECORDINGS",
+        "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS",
+        "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS"
       ]
     },
     "InstanceSummary":{