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+This section describes the process of setting up push notifications within the DevRev SDK. By completing this setup, users of your mobile app's support chat will receive notifications whenever a DevRev customer experience engineer responds.
+
+## Prerequisites
+
+- **Apple Developer Program access**: Required for setting up iOS push notifications.
+- **Google Developer Account and Firebase project**: Necessary for configuring Android push notifications.
+- **Access to credentials and files**: Ensure you have your Bundle ID, Team ID, and APNs/FCM keys readily available.
+- **Admin access to DevRev PLuG settings**: Required to configure PLuG notifications within DevRev.
+- **Mobile SDK integration**: Ensure that the DevRev SDK is integrated with your Android or iOS app and tested to facilitate notifications.
+
+## Configure push notifications
+
+1. Accessing PLuG Settings
+
+    a. Go to **Settings** > **Support** > **PLuG settings** > **Mobile push notifications**.
+
+    b. Click **+ Configure app** > and select either **iOS App** or **Android App** based on your target platform.
+
+<Callout intent="note">
+If you are configuring an iOS app, proceed to step 2. For an Android app, skip to step 3.
+</Callout>
+
+2.  iOS app configuration
+
+    a. After selecting **iOS App**, fill out the configuration form:
+    - **App name**: Enter your iOS app's name.
+    - **Bundle ID**: Provide your app's unique identifier in reverse domain notation, such as, `com.example.app`. Refer to [Apple's documentation](https://developer.apple.com/documentation/appstoreconnectapi/bundle_ids) to confirm your bundle ID.
+    - **Apple Team ID**: Enter the 10-character Apple Team ID assigned to your organization. Details are available in [Apple's Team ID documentation](https://developer.apple.com/help/account/manage-your-team/locate-your-team-id/).
+    - **Key ID**: Enter the Key ID for your APNs Auth Key. See [Apple's Key ID documentation](https://developer.apple.com/documentation/usernotifications/setting_up_a_remote_notification_server/sending_notification_requests_to_apns) for further instructions.
+    - **Upload APNs Auth Key**: Upload the `.p8` APNs Auth Key file (maximum size: 10 MB).
+    - **Sandbox Environment**: Check this for development environments to enable notifications in debug builds.
+
+    b. Click **Save App** to complete the iOS setup.
+
+3. Android app configuration
+
+    a. Select **Android App** and complete the configuration form:
+    - **App name**: Enter your Android app's name.
+    - **Bundle ID**: Provide your app's unique identifier in reverse domain notation, such as, `com.example.app`. Refer to [Google’s documentation](https://developer.android.com/studio/build/application-id) to confirm your bundle ID.
+    - **Upload Service Account Key**: Upload a Service Account Key JSON file (up to 10 MB) generated via Google Cloud for Firebase Cloud Messaging (FCM). Create this key following [Google’s documentation](https://firebase.google.com/docs/).
+
+    b. Click **Save App** to complete the Android setup.
+
+4. Click **Save and Publish** to activate push notifications in your DevRev SDK.
+
+Upon completing these steps, push notifications are operational in the DevRev SDK. Users engaged in your app's support chat receive real-time notifications when a DevRev customer experience engineer responds, ensuring effective and timely communication.
+
+For additional support or inquiries, refer to the latest [Apple developer documentation](https://developer.apple.com/) and [Android developer documentation](https://developer.android.com/) as guidelines may change.