Merge pull request #18393 from Juliana-Morais/master

free tier updates, fixed broken data links, added new tutorials based on previously approved templates

Author: jmmargo

tutorials/cp-aibus-sti-booster-free-key/access-booster-tile.png

@@ -0,0 +1,130 @@
+---
+title: Use Free Tier to Set Up Account for Service Ticket Intelligence and Get Service Key
+description: Use the Free Tier service plan and an SAP BTP booster to automatically create a service instance, and the associated service key for Service Ticket Intelligence.
+auto_validation: true
+time: 5
+tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence, tutorial>free-tier]
+primary_tag: topic>machine-learning
+author_name: Juliana Morais
+author_profile: https://github.com/Juliana-Morais
+---
+
+## Prerequisites
+- You have created an account on SAP BTP to try out free tier service plans: [Get an Account on SAP BTP to Try Out Free Tier Service Plans](btp-free-tier-account)
+- You are entitled to use the Service Ticket Intelligence service: [Manage Entitlements Using the Cockpit](btp-cockpit-entitlements).
+
+## Details
+### You will learn
+  - How to access your SAP BTP account
+  - What are interactive guided boosters
+  - How to use the **Set up account for Service Ticket Intelligence** booster to assign entitlements, update your subaccount, create a service instance and the associated service key for Service Ticket Intelligence.
+---
+
+[ACCORDION-BEGIN [Step 1: ](Go to your SAP BTP account)]
+
+1. Open the [SAP BTP cockpit](https://account.hana.ondemand.com/cockpit#/home/allaccounts).
+
+2. Access your global account.
+
+    !![global account](global-account.png)
+
+    >You can also perform this tutorial series using a trial account. For that, follow the steps in [Use Trial to Set Up Account for Service Ticket Intelligence and Get Service Key](cp-aibus-sti-booster-key).
+
+[DONE]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 2: ](Run booster)]
+
+SAP Business Technology Platform creates interactive guided boosters to automate cockpit steps, so users can save time when trying out the services.
+
+Now, you will use the **Set up account for Service Ticket Intelligence** booster to automatically assign entitlements, update your subaccount, create a service instance and the associated service key for Service Ticket Intelligence.
+
+1. On the navigation side bar, click **Boosters**.
+
+    !![Service Key](access-booster.png)
+
+2. Search for **Service Ticket Intelligence** and click the tile to access the booster.
+
+    !![Service Key](access-booster-tile.png)
+
+3. Click **Start**.
+
+    !![Service Key](booster-start.png)
+
+4. Click **Next**.
+
+    !![Service Key](booster-next.png)
+
+5. If you want to create a dedicated subaccount for the service instance, choose **Create Subaccount**. If you want to use an already created subaccount, choose **Select Subaccount** (the selection comes in the next step). For this tutorial, we'll create a dedicated subaccount. When you're done if the selection, click **Next**.
+
+    !![Service Key](booster-scenario.png)
+
+6. Choose the **free** plan. You can also rename the subaccount to `sti-free-tier-service-plan-tutorial`, for example. Click **Next**.
+
+    !![Service Key](booster-subaccount.png)
+
+    >You can also perform this tutorial series using the `blocks_of_100` service plan. For that, choose the `blocks_of_100` plan in this step (instead of free). For more information on the service plans available for Service Ticket Intelligence, see [Service Plans](https://help.sap.com/docs/SERVICE_TICKET_INTELLIGENCE/934ccff77ddb4fa2bf268a0085984db0/12e4b770e0d741a3911a5b196bf383f8.html).
+
+7. Click **Finish**.
+
+    !![Service Key](booster-finish.png)
+
+    Follow the progress of the booster automated tasks.
+
+    !![Service Key](booster-progress.png)
+
+    When the automated tasks are done, see the **Success** dialog box.
+
+    !![Service Key](booster-success.png)
+
+[DONE]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 3: ](Get service key)]
+
+You have successfully used the booster **Set up account for Service Ticket Intelligence** to create a service key for Service Ticket Intelligence.
+
+Click **Download Service Key** to save the service key locally on your computer.
+
+!![Service Key](booster-success-key.png)
+
+>If you face any issue with the booster **Set up account for Service Ticket Intelligence**, you can alternatively follow the steps in [Set Up a BTP Account for Tutorials](group.btp-setup) to manually create the service instance and service key for Service Ticket Intelligence using the free tier service plan.
+
+Step 4 is optional. If you're not interested, you can set it to **Done** and go directly to the next tutorial.
+
+[VALIDATE_1]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 4: ](Access service instance and service key (optional))]
+
+> This is an optional step. Use it only if you want to access the service instance and service key, you created with the **Set up account for Service Ticket Intelligence** booster, without having to run it once again.
+
+Do the following to access your service instance and service key, without having to run the **Set up account for Service Ticket Intelligence** booster once again:
+
+1. Close the booster **Success** dialog box.
+
+    !![Service Key](leave-success.png)
+
+2. Access your global account.
+
+    !![Service Key](access-global-account.png)
+
+3. Click **Account Explorer** on the navigation side bar and access the subaccount you used to create the service instance and service key for Service Ticket Intelligence.
+
+    !![Service Key](subaccounts.png)
+
+4. Click **Instances and Subscriptions** on the navigation side bar. You see the service instance you created with the **Set up account for Service Ticket Intelligence** booster.
+
+    !![Service Key](service-instance.png)
+
+5. Click the navigation arrow to open the details of your service instance. Select **Service Keys (1)**. Then, click the dots to **View**, **Download** or **Delete** your service key.
+
+    !![Service Key](service-key.png)
+
+Congratulations, you have completed this tutorial.
+
+[DONE]
+[ACCORDION-END]

tutorials/cp-aibus-sti-booster-free-key/access-booster.png

@@ -0,0 +1,96 @@
+---
+title: Use Free Tier to Set Up Account for Service Ticket Intelligence and Download Postman Sample Files
+description: Use the Free Tier service plan and an SAP BTP booster to automatically create a service instance, and download Postman environment and collection JSON sample code files for Service Ticket Intelligence.
+auto_validation: true
+time: 5
+tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence, tutorial>free-tier]
+primary_tag: topic>machine-learning
+author_name: Juliana Morais
+author_profile: https://github.com/Juliana-Morais
+---
+
+## Prerequisites
+- You have created an account on SAP BTP to try out free tier service plans: [Get an Account on SAP BTP to Try Out Free Tier Service Plans](btp-free-tier-account)
+- You are entitled to use the Service Ticket Intelligence service: [Manage Entitlements Using the Cockpit](btp-cockpit-entitlements).
+
+## Details
+### You will learn
+  - How to access your SAP BTP account
+  - What are interactive guided boosters
+  - How to use the **Set up account for Service Ticket Intelligence** booster to assign entitlements, update your subaccount, create a service instance, and also to download Postman environment and collection JSON sample code files for Service Ticket Intelligence.
+---
+
+[ACCORDION-BEGIN [Step 1: ](Go to your SAP BTP account)]
+
+1. Open the [SAP BTP cockpit](https://account.hana.ondemand.com/cockpit#/home/allaccounts).
+
+2. Access your global account.
+
+    !![Postman](global-account.png)
+
+    >You can also perform this tutorial series using a trial account. For that, follow the steps in [Use Trial to Set Up Account for Service Ticket Intelligence and Download Postman Sample Files](cp-aibus-sti-booster-postman).
+
+[DONE]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 2: ](Run booster)]
+
+SAP Business Technology Platform creates interactive guided boosters to automate cockpit steps, so users can save time when trying out the services.
+
+Now, you will use the **Set up account for Service Ticket Intelligence** booster to automatically assign entitlements, update your subaccount, create a service instance and the associated service instance for Service Ticket Intelligence.
+
+1. On the navigation side bar, click **Boosters**.
+
+    !![Postman](access-booster.png)
+
+2. Search for **Service Ticket Intelligence** and click the tile to access the booster.
+
+    !![Postman](access-booster-tile.png)
+
+3. Click **Start**.
+
+    !![Postman](booster-start.png)
+
+4. Click **Next**.
+
+    !![Postman](booster-next.png)
+
+5. If you want to create a dedicated subaccount for the service instance, choose **Create Subaccount**. If you want to use an already created subaccount, choose **Select Subaccount** (the selection comes in the next step). For this tutorial, we'll create a dedicated subaccount. When you're done if the selection, click **Next**.
+
+    !![Postman](booster-scenario.png)
+
+6. Choose the **free** plan. You can also rename the subaccount to `sti-free-tier-service-plan-tutorial`, for example. Click **Next**.
+
+    !![Postman](booster-subaccount.png)
+
+    >You can also perform this tutorial series using the `blocks_of_100` service plan. For that, choose the `blocks_of_100` plan in this step (instead of free). For more information on the service plans available for Service Ticket Intelligence, see [Service Plans](https://help.sap.com/docs/SERVICE_TICKET_INTELLIGENCE/934ccff77ddb4fa2bf268a0085984db0/12e4b770e0d741a3911a5b196bf383f8.html).
+
+7. Click **Finish**.
+
+    !![Postman](booster-finish.png)
+
+    Follow the progress of the booster automated tasks.
+
+    !![Postman](booster-progress.png)
+
+    When the automated tasks are done, see the **Success** dialog box.
+
+    !![Postman](booster-success.png)
+
+[VALIDATE_1]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 3: ](Download Postman sample files)]
+
+Download Postman environment and collection sample files. Make a local copy of the files.
+
+!![Postman](booster-success-postman.png)
+
+>If you face any issue with the booster **Set up account for Service Ticket Intelligence**, you can alternatively follow the steps in [Set Up a BTP Account for Tutorials](group.btp-setup) to manually create the service instance and service key for Service Ticket Intelligence using the free tier service plan, and download and edit the Postman environment and collection sample files, as described in [Set Up Postman to Call Service Ticket Intelligence APIs](cp-aibus-sti-setup-postman).
+
+Congratulations, you have completed this tutorial. You are now all set to [Install Postman REST Client](api-tools-postman-install) and [Set Up Postman to Call Service Ticket Intelligence APIs](cp-aibus-sti-setup-postman).
+
+[DONE]
+[ACCORDION-END]

tutorials/cp-aibus-sti-booster-free-key/access-global-account.png

@@ -1,10 +1,12 @@
 ---
-title: Set Up Account for Service Ticket Intelligence and Get Service Key
-description: Get access to the service using a booster in SAP Business Technology Platform (SAP BTP) Trial that automatically creates a service instance, and the associated service key for Service Ticket Intelligence.
+title: Use Trial to Set Up Account for Service Ticket Intelligence and Get Service Key
+description: Use a booster in SAP BTP Trial to automatically create a service instance, and the associated service key for Service Ticket Intelligence.
 auto_validation: true
 time: 5
 tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence]
 primary_tag: topic>machine-learning
+author_name: Juliana Morais
+author_profile: https://github.com/Juliana-Morais
 ---
 
 ## Prerequisites

tutorials/cp-aibus-sti-booster-free-key/booster-finish.png

@@ -1,10 +1,12 @@
 ---
-title: Set Up Account for Service Ticket Intelligence and Download Postman Sample Files
-description: Use a booster in SAP Business Technology Platform (SAP BTP) Trial to automatically create a service instance, and download Postman environment and collection JSON sample code files for Service Ticket Intelligence.
+title: Use Trial to Set Up Account for Service Ticket Intelligence and Download Postman Sample Files
+description: Use a booster in SAP BTP Trial to automatically create a service instance, and download Postman environment and collection JSON sample code files for Service Ticket Intelligence.
 auto_validation: true
 time: 5
 tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence]
 primary_tag: topic>machine-learning
+author_name: Juliana Morais
+author_profile: https://github.com/Juliana-Morais
 ---
 
 ## Prerequisites

tutorials/cp-aibus-sti-booster-free-key/booster-next.png

@@ -3,8 +3,10 @@ title: Use Service Ticket Intelligence and Jupyter Notebook to Classify Service
 description: Train a machine learning model based on historical service requests in order to classify new requests.
 auto_validation: true
 time: 40
-tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence]
+tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence, tutorial>free-tier]
 primary_tag: topic>machine-learning
+author_name: Juliana Morais
+author_profile: https://github.com/Juliana-Morais
 ---
 
 ## Details
@@ -14,21 +16,23 @@ primary_tag: topic>machine-learning
   - How to classify service requests into categories
   - How to evaluate the performance of your machine learning model
 
-Service Ticket Intelligence provides machine learning functionalities to effectively deal with service requests. Thereby, the service offers two main functionalities:
+Service Ticket Intelligence provides machine learning functionalities to effectively deal with service requests. Thereby, the service offers three main functionalities:
 
 1. The service is able to analyze the unstructured information in service requests and classify the requests into categories.
 
 2. The service is able to recommend solutions for service requests based on historical data.
 
-The following tutorial deals with classifying service requests. Find more details on the Service Ticket Intelligence concepts [here](https://help.sap.com/viewer/934ccff77ddb4fa2bf268a0085984db0/SHIP/en-US/c8e6afbe13f74d53ab1ecc221d8a92be.html).
+3. The service is able to identify in unstructured data trends or patterns in service tickets from the clusters and keywords you have created.
+
+This tutorial deals with classifying service requests. Find more details on the Service Ticket Intelligence features [here](https://help.sap.com/docs/SERVICE_TICKET_INTELLIGENCE/934ccff77ddb4fa2bf268a0085984db0/2f0e49ac91c24d54acb694d967e0cfc0.html).
 
 ---
 
 [ACCORDION-BEGIN [Step 1: ](Open the Jupyter notebook)]
 
-First, start your local Jupyter server. Review step 4 of [Set Up Jupyter Notebook for Service Ticket Intelligence](cp-aibus-sti-jupyter-setup) to see how to do it.
+First, start your local Jupyter server.
 
-The first page that you see shows the content of the repository that you cloned from GitHub, including the notebooks, datasets and configuration file that you edited in the previous tutorial. To open the notebook for classification, click **Classification** to navigate into the folder.
+The first page that you see shows the content of the repository that you cloned from GitHub in [Set Up Jupyter Notebook for Service Ticket Intelligence](cp-aibus-sti-jupyter-setup), including the notebooks, datasets and configuration file that you edited in the previous tutorial. To open the notebook for classification, click **Classification** to navigate into the folder.
 
 ![Jupyter Home](jupyter-home.png)
 

tutorials/cp-aibus-sti-booster-free-key/booster-progress.png

@@ -0,0 +1,80 @@
+---
+title: Use Service Ticket Intelligence and Jupyter Notebook to generate Clusters and Keywords in Service Requests
+description: Train a machine learning model based on historical service requests in order to identify trends or patterns in new requests.
+auto_validation: true
+time: 40
+tags: [tutorial>beginner, topic>machine-learning, topic>artificial-intelligence, topic>cloud, software-product>sap-business-technology-platform, software-product>sap-ai-business-services, software-product>service-ticket-intelligence, tutorial>free-tier]
+primary_tag: topic>machine-learning
+author_name: Juliana Morais
+author_profile: https://github.com/Juliana-Morais
+---
+
+## Details
+### You will learn
+  - How to analyze datasets and upload the training data
+  - How to train a machine learning model to generate clusters and keywords in service requests
+  - How to identify trends or patterns in new requests based on the clusters and keywords you generated
+  - How to evaluate the performance of your machine learning model
+
+Service Ticket Intelligence provides machine learning functionalities to effectively deal with service requests. Thereby, the service offers three main functionalities:
+
+1. The service is able to analyze the unstructured information in service requests and classify the requests into categories.
+
+2. The service is able to recommend solutions for service requests based on historical data.
+
+3. The service is able to identify in unstructured data trends or patterns in service tickets from the clusters and keywords you have generated.
+
+This tutorial deals with clustering text in service requests. Find more details on the Service Ticket Intelligence features [here](https://help.sap.com/docs/SERVICE_TICKET_INTELLIGENCE/934ccff77ddb4fa2bf268a0085984db0/2f0e49ac91c24d54acb694d967e0cfc0.html).
+
+---
+
+[ACCORDION-BEGIN [Step 1: ](Open the Jupyter notebook)]
+
+First, start your local Jupyter server.
+
+The first page that you see shows the content of the repository that you cloned from GitHub in [Set Up Jupyter Notebook for Service Ticket Intelligence](cp-aibus-sti-jupyter-setup), including the notebooks, datasets and configuration file that you edited in the previous tutorial. To open the notebook for clustering, click **Clustering** to navigate into the folder.
+
+![Jupyter Home](jupyter-home.png)
+
+Next, click **Clustering_demo.ipynb** to open the notebook. You can recognize Jupyter notebooks by their `.ipynb` file extension.
+
+![Open Notebook](open-notebook.png)
+
+[DONE]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 2: ](What is a Jupyter notebook)]
+
+Jupyter Notebooks are interactive playgrounds to code and are often used in data science to explore datasets.
+
+Notebooks contain a number of cells in a sequence whereas each cell mainly contains text or code but can also output diagrams and graphics. If cells contain code they can be executed.
+
+The numbers in front of a cell tell the number of executed cells in this notebook. While the cell is being executed a `*` is printed instead of a number so you can tell if the operation is still running or already finished.
+
+![Notebook Structure](notebook-structure.png)
+
+Once you click into a cell, it is marked with a border so you can tell at which position in the notebook you are.
+
+A cell can be executed by clicking the play button at the top. If you execute code then there will be additional output printed below the cell.
+
+![Executing Cells](executing-cells.png)
+
+[DONE]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 3: ](Run the tutorial)]
+
+As mentioned above, a notebook can also contain text. We made sure that there are sufficient explanations for every step in the notebook.
+
+Go through the notebook by executing the cells and reading the explanations that are given. Come back here to complete the tutorial and test your understanding.
+
+[DONE]
+[ACCORDION-END]
+
+
+[ACCORDION-BEGIN [Step 4: ](Test yourself)]
+
+[VALIDATE_1]
+[ACCORDION-END]