add managing conflict guide

Author: kne42

content/maintainers/_index.md

@@ -8,4 +8,7 @@ This is a draft document.
 
 The scientific Python ecosystem welcomes your expertise and enthusiasm!
 
+- [Managing conflict]({{< relref 
+"/maintainers/managing_conflict" >}})
 - [Project Meetings Guide]({{< relref "/maintainers/meeting_types" >}})
+

content/maintainers/managing-conflict.md

@@ -0,0 +1,62 @@
+---
+title: "Managing conflict"
+---
+
+{{< notice warning >}}
+This is a draft document.
+{{< /notice >}}
+
+### Code of Conduct
+It's a good idea to have a Code of Conduct to hold 
+your community members accountable to and create a 
+safe and inclusive space for everyone. This helps 
+establish clear expectations on how community 
+members should behave respectfully in their 
+interactions with each other and serves as a 
+reference for fair arbitration when the need 
+arises.
+
+You can base your Code of Conduct off of similar 
+projects' ones or use the [Contributor 
+Covenant](https://www.contributor-covenant.org/version/2/1/code_of_conduct/code_of_conduct.md) 
+as a starting point, tailoring it to your 
+community's specific needs. Larger projects should 
+have an impartial committee dedicated to handling 
+Code of Conduct violations, and a method for 
+community members to privately raise issues to 
+them.
+
+### Assume positive intent and acknowledge 
+negative impact
+Many interpersonal conflicts stem from simple 
+misunderstandings. It is important to assume 
+positive intent and acknowledge negative impact to 
+prevent further escalation of the situation. 
+Remind everyone that they share the same goals and 
+try to find commonalities between each party's 
+reasonings. Validate that perhaps the offending 
+party meant no malice while also validating the 
+ways that the offended party was hurt.
+
+### When to step in
+Once discussions begin to get heated, with 
+misunderstandings and accusations getting thrown 
+it, it is best to step in, ask people to cool off, 
+and try to find a way for them to understand each 
+other.
+
+When the Code of Conduct is violated, you should 
+take disciplinary action as detailed therein and 
+communicate to the offending party what they did 
+wrong and why. Assure the offended party that you 
+are taking the offense seriously and detail what 
+actions you took to remedy the situation, as well 
+as taking into account what their desired outcome 
+is.
+
+Do not wait for a report to take action on a Code 
+of Conduct violation, it's best to address obvious 
+breaches of the Code in a timely manner to 
+demonstrate that it is important and a priority of 
+your project. Staying proactive helps to cultivate 
+a positive and healthy community dynamic.