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Merge pull request #12470 from rigel512/evanwindom-solutions-manage-agreements
Minor text changes for Acrolinx scoring in multiple INCLUDES files.
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subscriptions/solutions/managing-agreements/includes/admin-expired-subs-should-be-active.md

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---
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title: Why are my organization’s subscriptions showing expired when they should be active?
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description: The subscriptions are reflecting as expired however the agreement is still active
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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description: The subscriptions are reflecting as expired however the agreement is still active.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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ms.topic: include
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ms.assetid: 9654f105-ad1f-42f7-ae4d-e3a56dfea508
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author: evanwindom
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ms.author: amast
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ms.date: 08/16/2023
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ms.date: 04/09/2024
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user.type: admin
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tags: manage, agreement, expiration
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subscription.type: vl, cloud, retail, partner
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## Why are my organization’s subscriptions showing as expired when they should be active?
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When you are in the admin portal, you can see the agreement End date above the subscriber grid. You can see the Expires date on the row for each subscriber. If you believe they should match, reach out to the primary contact (who is also a super admin) or your reseller and verify that they should have the same date. If there are any discrepancies in the contract/agreement, submit a request to your reseller to make the necessary changes.
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When you are in the admin portal, you can see the agreement "End date" above the subscriber grid. You can see the "Expires" date on the row for each subscriber. If you believe they should match, reach out to the primary contact (who is also a super admin) or your reseller and verify that they should have the same date. If there are any discrepancies in the contract/agreement, submit a request to your reseller to make the necessary changes.
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If there are no errors on the contract/agreement, contact support by submitting an online request using the form on this page. You need to have the following information available:
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+ Agreement number
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---
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title: My new agreement is missing, where is it?
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description: The admin can't locate their new agreement on the portal
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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description: The admin can't locate their new agreement on the portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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ms.topic: include
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ms.assetid: 3247ca7a-474e-4d9e-86fe-161860f20ceb
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author: evanwindom
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ms.author: amast
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ms.date: 10/17/2023
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ms.date: 04/09/2024
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user.type: admin
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tags: manage, agreement, sign in
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subscription.type: vl, cloud, retail, partner
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---
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## My new agreement is missing, where is it?
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You’ll receive an email from Visual Studio Subscriptions after the new agreement has been added into the system or when you’ve been assigned a super admin/admin role. You can then sign in and begin managing subscriptions for that agreement.
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You’ll receive an email from Visual Studio Subscriptions after the new agreement is added into the system or when you're assigned a super admin/admin role. You can then sign in and begin managing subscriptions for that agreement.
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In most cases, you’re likely viewing an older agreement and can find your new one by checking the dropdown on the left side of the screen above your assigned subscriptions. Select on the agreement number to start managing that agreement.
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Make sure that you're signing in with your email address that has admin permissions. If your company uses Microsoft Entra ID, make sure the correct tenant is selected in the top right corner.
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Make sure that you're signing in with your email address that has admin permissions. If your company uses Microsoft Entra ID, make sure the correct tenant is selected in the top right corner.
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title: I’m unable to manage my agreement
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description: The super admin or admin had permissions to the agreement to manage it, but they no longer can access it because the agreement has expired.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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description: The super admin or admin had permissions to the agreement to manage it, but they no longer can access it because the agreement is expired.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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ms.topic: include
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ms.assetid: 1e42ee75-fbf6-4dce-b844-44f94efb80d6
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author: evanwindom
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ms.author: amast
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ms.date: 08/16/2023
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ms.date: 04/09/2024
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user.type: admin
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tags: agreement
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subscription.type: vl, cloud, retail, partner
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After you sign into the admin portal, you can assign, edit, and remove users on all agreements you have permission to manage. If you have multiple agreements, you see an agreement dropdown menu above the assigned subscriptions panel, allowing you to move between them.
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You can only edit active agreements. When an agreement has expired, even if the subscriptions are still assigned, you can no longer make changes. You can, however, view the agreements and export the list of subscribers. If you need help with moving your subscribers to a new agreement, contact support by using the "Online request" button on this page.
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You can only edit active agreements. When an agreement expires, even if the subscriptions are still assigned, you can no longer make changes. You can, however, view the agreements and export the list of subscribers. If you need help with moving your subscribers to a new agreement, contact support by using the "Online request" button on this page.
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title: Why does my agreement still show an old end date after renewal?
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description: The super admin or admin doesn't see their agreement as renewed in the portal
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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description: The super admin or admin doesn't see their agreement as renewed in the portal.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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ms.topic: include
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ms.assetid: 3247ca7a-474e-4d9e-86fe-161860f20ceb
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author: evanwindom
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ms.author: amast
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ms.date: 08/16/2023
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ms.date: 04/09/2024
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user.type: admin
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tags: manage, agreement, sign in
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subscription.type: vl
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sap.id: 4e55abf9-8505-ecdc-c55f-c67a167a357c
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---
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## Why does my agreement still show an old end date after renewal?
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Depending on how your renewal was processed, you may still have the same agreement number, or you may be issued a new one. If your agreement is still reflecting an old end date, then select the agreement drop-down menu to see if there's a new agreement available. Select that agreement number to see your available subscriptions and start managing.
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Depending on how your renewal was processed, you might still have the same agreement number, or you might be issued a new one. If your agreement is still reflecting an old end date, then select the agreement drop-down menu to see if there's a new agreement available. Select that agreement number to see your available subscriptions and start managing.
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If you don't see a new agreement, reach out to your super admin and verify you have been granted permissions to the new agreement number. After you’ve been added to the new agreement, you have access to manage subscriptions again.
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If you don't see a new agreement, reach out to your super admin and verify you have permissions to the new agreement number. After you're to the new agreement, you have access to manage subscriptions again.

subscriptions/solutions/managing-agreements/includes/admin-status-of-agreement.md

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title: Where can I find out the status of a new or existing agreement?
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description: The super admin or admin is trying to locate the status of a new agreement
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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description: The super admin or admin is trying to locate the status of a new agreement.
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comment: As of August 2023 this include is used to render marketing FAQ content for VS Subscriptions in the following portals - VSCom, Manage, and My portals. It was not used for learn.microsoft.com content at that time. SMEs are Evan Windom and Larissa Crawford of Red Door Collaborative and Sharvari Dighe.
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ms.assetid: b1bca6ef-1f5f-40df-bef1-13054d3cbb3a
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author: evanwindom
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ms.author: amast
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ms.topic: article
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ms.date: 08/16/2023
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ms.date: 04/09/2024
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user.type: admin
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tags: agreement, status
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subscription.type: vl, cloud, retail, partner

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