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ISS-179074: Update troubleshooting guide and proguard rules #244

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ISS-179074: Update troubleshooting guide and proguard rules #244

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08c7256
Update troubleshooting guide and proguard rules
rohan-devrev Jun 1, 2025
7f01372
Update fern/docs/pages/sdks/mobile/android/troubleshooting.mdx
rohan-devrev Jun 1, 2025
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8 changes: 8 additions & 0 deletions fern/docs/pages/sdks/mobile/android/quickstart.mdx
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Expand Up @@ -45,6 +45,14 @@ To integrate the latest version of our SDK into your app, follow these steps:
</Tab>
</Tabs>

### Proguard rules

If you are using Proguard in your project, you must add the following lines to your configuration:
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If you are using Proguard in your project, you must add the following lines to your configuration:
If you are using Proguard in your project, add the following lines to your configuration:

```bash
-keep class ai.devrev.** { *; }
-keep class com.userexperior.* { *; }
```

## Set up the DevRev SDK

1. Open the DevRev web app at [https://app.devrev.ai](https://app.devrev.ai) and go to the **Settings** page.
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15 changes: 9 additions & 6 deletions fern/docs/pages/sdks/mobile/android/troubleshooting.mdx
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@@ -1,10 +1,13 @@
# Troubleshooting

- **Issue**: Encountering problems with DevRev SDK integration.
**Solution**: Verify the correct SDK dependency setup in the project. Ensure `mavenCentral` is accessible from the IDE.
- **Issue**: Can't import the SDK into my app.
**Solution**: Double-check the setup process and ensure that `mavenCentral()` is present in the project level repositories block.

- **Issue**: The `showSupport()` function or XML button is unresponsive.
**Solution**: Confirm that user identification is performed before using the `showSupport()` function or XML button.
- **Issue**: How does the DevRev SDK handle errors?
**Solution**: The DevRev SDK reports all errors using Android's logging utility. Look for error messages in Android Studio's Logcat after applying `DEVREV SDK` filter.

- **Issue**: Incorrect operation due to `App ID` and `secret` misconfiguration.
**Solution**: Double-check that both `App ID` and `secret` values are accurately configured in your application.
- **Issue**: Support chat doesn't show.
**Solution**: Ensure you have correctly called one of the identification methods: `DevRev.identifyUnverifiedUser(...)`, `DevRev.identifyVerifiedUser(...)`, or `DevRev.identifyAnonymousUser(...)`.

- **Issue**: Not receiving push notifications.
**Solution**: Ensure that your app is configured to receive push notifications and that your device is registered with the DevRev SDK.
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