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Mar 19, 2020
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Troubleshooting section for supporting on-premise integrations #1540

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troubleshooting tips for working w our on-prem integrations
thinkocapo Mar 10, 2020
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Update src/collections/_documentation/workflow/integrations/global-in…
thinkocapo Mar 19, 2020
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better links, pass tests
thinkocapo Mar 19, 2020
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punctuation
thinkocapo Mar 19, 2020
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Merge branch 'master' into troubleshoot-integrations-on-prem
thinkocapo Mar 19, 2020
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16 changes: 11 additions & 5 deletions src/collections/_documentation/workflow/integrations/global-integrations.md
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Expand Up @@ -108,7 +108,7 @@ When Sentry sees this, we’ll automatically annotate the matching issue with re
If you reach the account selection page during the Azure Devops installation process (step 4 in the instructions above) and see that there are no accounts available to select, please check the following possibilities:

- Ensure you are logged into the account connected to your Azure DevOps organization.
- Double check that your account is a Microsoft Account (MSA). At this time, we do not support Azure Active Directory (AAD) accounts.
- Double-check that your account is a Microsoft Account (MSA). At this time, we do not support Azure Active Directory (AAD) accounts.

### Bitbucket

Expand Down Expand Up @@ -180,7 +180,7 @@ When Sentry sees this, we’ll automatically annotate the matching issue with re

### Bitbucket Server

You can use the data from your Bitbucket Server commits to help find and fix bugs faster.
You can use the data from your Bitbucket Server commits to help find and fix bugs faster. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)
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You can use the data from your Bitbucket Server commits to help find and fix bugs faster. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)
Use the data from your Bitbucket Server commits to find and fix bugs faster. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)


#### Installing Bitbucket Server with Sentry

Expand Down Expand Up @@ -443,7 +443,7 @@ When Sentry sees this, we’ll automatically annotate the matching issue with a

### GitHub Enterprise

You can use the data from your GitHub Enterprise commits to help find and fix bugs faster.
You can use the data from your GitHub Enterprise commits to help find and fix bugs faster. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)
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You can use the data from your GitHub Enterprise commits to help find and fix bugs faster. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)
Use the data from your GitHub Enterprise commits to find and fix bugs faster. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)


#### Configure GitHub Enterprise

Expand Down Expand Up @@ -568,7 +568,7 @@ When Sentry sees this, we’ll automatically annotate the matching issue with a

### GitLab

Sentry’s GitLab integration helps you find and fix bugs faster by using data from your GitLab commits. Additionally, you can streamline your triaging process by creating a GitLab issue directly from Sentry.
Sentry’s GitLab integration helps you find and fix bugs faster by using data from your GitLab commits. Additionally, you can streamline your triaging process by creating a GitLab issue directly from Sentry. [Troubleshooting]({% link _documentation/workflow/integrations/global-integrations.md %}#troubleshooting-2)

#### Configure GitLab

Expand Down Expand Up @@ -765,7 +765,7 @@ individual users if you experience assignee sync not behaving as expected.

### JIRA Server

Connect errors from Sentry with your Jira Server issues.
Connect errors from Sentry with your Jira Server issues. [Troubleshooting](https://docs.sentry.io/workflow/integrations/global-integrations/#troubleshooting-2)

#### Installing Jira Server with Sentry

Expand Down Expand Up @@ -1081,3 +1081,9 @@ The Split integration is only available for organizations on the Business and En

Follow the instructions in the link below:
<https://help.split.io/hc/en-us/articles/360029879431>

## Troubleshooting
If you're having trouble setting up Sentry with your on-premise integration like JIRA Server, Bitbucket Server, GitHub Enterprise, or Gitlab:
- Ensure that the installation URL you provided is a fully qualified domain name (FQDN), which is resolvable on the internet.
- Double-check that the IP addresses Sentry uses to make outbound requests are whitelisted <https://docs.sentry.io/ip-ranges/>.
- Make sure that Sentry's access to your installation URL is not path restricted.