Add to Engage FAQs #4878
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Add to Engage FAQs #4878
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rchinn1
requested changes
Oct 3, 2023
rchinn1
approved these changes
Nov 2, 2023
rchinn1
changed the title
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Proposed changes
Why the user count in a journey step is greater than the entry/previous step of the journey?
Each step of a Journey is a Personas audience under the hood. The conditions 'stack' so a user has to be a member of the previous step (audience) and meet all the conditions of that current step to get added. Additionally, users cannot exit journeys once they have been added, but they can 'leave' a step (audience) if they no longer meet that step's conditions, even though they will still pass down to the next step. So, if the user no longer satisfies the entry condition will leave that step itself and user count will be reduced. And the user entered the next step will remains there until and unless the user fails for that step's condition and the count won't be reduced.
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