Add info on how to search for alias in Braze to avoid confusion #6278
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Add the following information: --------------------------------------------------------------- ### Missing events When an event is sent under an alias, the event might seems to be missing when the alias cannot be found in Braze. This could be due to incorrect search for the alias in Braze. To search for alias in Braze, the search should be in the format "Alias Label:Alias Name". For example, if "Alias Label" field is set as email and "Alias Name" field is set as email address e.g. "[email protected]", search for the alias in Braze should be "email:[email protected]"
cmastr
approved these changes
Apr 17, 2024
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Proposed changes
Customer sent event under alias to Braze and thought that the event were not delivered as customer is not able to find the alias in Braze. After investigation with Braze, it was found that customer has not been searching for the alias in Braze using the correct format. To reduce such confusion for customers in the future, updated information on how to search for alias in Braze.
Add the following information:
Missing events:
When an event is sent under an alias, the event might seems to be missing when the alias cannot be found in Braze. This could be due to incorrect search for the alias in Braze. To search for alias in Braze, the search should be in the format "Alias Label:Alias Name". For example, if "Alias Label" field is set as email and "Alias Name" field is set as email address e.g. "[email protected]", search for the alias in Braze should be "email:[email protected]"
Merge timing
Related issues (optional)
Link to ticket where the issue occurred: https://segment.zendesk.com/agent/tickets/534745