-
-
Notifications
You must be signed in to change notification settings - Fork 1.6k
feat(billing): Update documentation surrounding on-demand budgets #4808
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Merged
Merged
Changes from all commits
Commits
Show all changes
17 commits
Select commit
Hold shift + click to select a range
5f30a6e
feat(billing): Update documentation surrounding on-demand budgets
dashed 8d6d76a
add blurb
dashed 9870ea9
more blurbs
dashed e142c1b
notes
dashed 60235ed
determined
dashed 01d1dc6
Update src/docs/product/accounts/pricing.mdx
dashed 603bb5f
Update src/docs/product/accounts/pricing.mdx
dashed 0e0be3f
Update src/docs/product/accounts/pricing.mdx
dashed 616058f
Update src/docs/product/accounts/pricing.mdx
dashed 9f9d58a
Update src/docs/product/accounts/pricing.mdx
dashed c142bf3
bullet points
dashed a246254
specify categories
dashed 29b73bc
Update src/docs/product/accounts/pricing.mdx
dashed 77c29a2
avoid language of legacy
dashed 2a101db
removed unneeded commas
imatwawana d99065b
update note
dashed 6694ee8
Update src/docs/product/accounts/pricing.mdx
dashed File filter
Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
There are no files selected for viewing
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Original file line number | Diff line number | Diff line change |
---|---|---|
|
@@ -22,7 +22,7 @@ Capacity is the total number of events sent by and billed to your organization. | |
|
||
#### On-Demand Capacity | ||
|
||
On-demand capacity is billed at the end of each billing cycle. You are charged per processed event, rounded up to the nearest cent. You have the ability to set on-demand caps so you can stay on budget. See [On-demand spending cap](#on-demand-cap) for more information. | ||
On-demand capacity is billed at the end of each billing cycle. You are charged per processed event, rounded up to the nearest cent. You have the ability to set on-demand caps so you can stay on budget. Your on-demand capacity is determined by your on-demand budget, which can be configured on either a shared or per-category (errors, transactions, attachments) basis. Learn more in [On-Demand Budgets](#on-demand-cap). | ||
|
||
#### Prepaid (Reserved) Capacity | ||
|
||
|
@@ -40,9 +40,23 @@ The second is the **On-Demand Period**. The On-Demand Period reflects a one mont | |
|
||
### Billing Controls | ||
|
||
#### On-Demand Spending Cap {#on-demand-cap} | ||
#### On-Demand Budgets {#on-demand-cap} | ||
|
||
You can set a maximum monthly on-demand bill amount by setting an on-demand spending cap. Once you reach the spending cap, you will still be able to access Sentry and prior event data. However, any additional events you send will be rejected. | ||
You can set a maximum monthly on-demand invoice amount by setting an on-demand budget. Once you reach the maximum budget capacity, you will still be able to access Sentry and prior event data. However, any additional events you send will be rejected. | ||
|
||
<Note> | ||
|
||
Per-category on-demand budgets are only available on plans with [performance monitoring](/product/performance/) features and if you're in the Early Adopter program. | ||
If you opt out of the Early Adopter program while on the per-category on-demand budget strategy, you'll retain the per-category budgets you've set and the ability to update them. However, if you switch to the shared on-demand budget strategy, you won't be able to switch back unless you opt in to the Early Adopter program again. | ||
Customers on plans without performance monitoring can only use the shared on-demand budget strategy. | ||
|
||
</Note> | ||
|
||
You have two choices for setting your on-demand budget strategy: | ||
|
||
- **Shared:** Your on-demand budget is shared among errors, transactions, and attachments. | ||
|
||
- **Per-category:** Separate on-demand budgets for errors, transactions, and attachments. Any overages in one category will not consume the budget of another category. | ||
|
||
#### Rate Limits | ||
|
||
|
@@ -309,19 +323,19 @@ The slider on the [pricing](https://sentry.io/pricing/) page allows you to choos | |
|
||
Downgrades and cancellations are processed as the end of the current contract cycle and cannot be refunded. | ||
|
||
#### What happens if I continue to send events after my on-demand spending cap is consumed? | ||
#### What happens if I continue to send events after my on-demand budget is consumed? | ||
|
||
All additional events are rejected. | ||
|
||
#### If I raise my on-demand spending cap mid-month, when will my organization start accepting events again? | ||
#### If I raise my on-demand budget mid-month, when will my organization start accepting events again? | ||
|
||
Your organization will start accepting additional events as soon as your new cap is applied. We guarantee new caps will be applied within 24 hours. However, in most cases your organization will start accepting events within minutes. | ||
Your organization will start accepting additional events as soon as your new budget is applied. We guarantee new budgets will be applied and effective within 24 hours. However, in most cases your organization will start accepting events within minutes. | ||
|
||
#### If I lower my on-demand spending cap mid-month below this month’s existing bill, when will the new cap take effect? What will my on-demand bill be? | ||
#### If I lower my on-demand budget mid-month below this month’s existing bill, when will the new budget take effect? What will my on-demand bill be? | ||
|
||
We guarantee your new, lowered on-demand spending cap will be applied within 24 hours. In the meantime, the old on-demand spending cap will remain in effect. However, in most cases, the new spending cap will be applied within minutes. | ||
We guarantee your new, lowered on-demand budget will be applied within 24 hours. In the meantime, the old on-demand budget will remain in effect. However, in most cases, the new budget will be applied within minutes. | ||
|
||
After the new spending cap is in effect, all additional events will be rejected and no additional on-demand capacity will be added. At end of billing month, you will be charged for any on-demand capacity consumed. | ||
After the new budget is in effect, all additional events will be rejected and no additional on-demand capacity will be added. At end of billing month, you will be charged for any on-demand capacity consumed. | ||
|
||
#### If I want to cancel monthly billing, what happens? | ||
|
||
|
@@ -340,6 +354,7 @@ You must have either `Billing` or `Owner` permissions to access and/or make chan | |
#### Why am I being charged for sales tax? | ||
|
||
As of December 1, 2020, customers with a US-based billing address may be subject to state and local sales tax. Sales tax will apply to billing addresses located in the following states/localities: | ||
|
||
- Connecticut | ||
- District of Columbia | ||
- Massachusetts | ||
|
@@ -360,11 +375,13 @@ No. We do not adjust the billing or invoicing of a closed billing period. Any pr | |
#### Do I qualify for a tax exemption? | ||
|
||
If your company or non-profit organization qualifies for a sales tax exemption, you can reach out to [email protected] with the following information to have sales tax removed from any future invoices: | ||
- Organization Name | ||
- Copy of a signed tax exempt certificate | ||
|
||
- Organization Name | ||
- Copy of a signed tax exempt certificate | ||
|
||
#### I submitted an exemption form, why am I still being charged sales tax? | ||
|
||
Taxes could still be included in your bill if either: | ||
- The exemption certificate was still in review after the billing period was closed | ||
- The exemption certificate covers a state that is different from your billing address | ||
|
||
- The exemption certificate was still in review after the billing period was closed | ||
- The exemption certificate covers a state that is different from your billing address |
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
There was a problem hiding this comment.
Choose a reason for hiding this comment
The reason will be displayed to describe this comment to others. Learn more.
@imatwawana There are changes to how the new on-demand budget feature will be rolled out. We aim to roll this out to customers on the performance plan, and are also on the early adopters program.
In addition, if they are using the per-category on-demand budget strategy, they'll retain this configuration regardless if they are on the Early Adopters program or not.
I updated this note to reflect that. I'm unsure if the language here is sufficient.
There was a problem hiding this comment.
Choose a reason for hiding this comment
The reason will be displayed to describe this comment to others. Learn more.
When you say they'll retain the configuration, do we mean that they just retain the per-category budget they've already set up? Or could they make changes to their per-category budget?
And if they switch to shared, I assume we mean that they can't go back to per-category?
There was a problem hiding this comment.
Choose a reason for hiding this comment
The reason will be displayed to describe this comment to others. Learn more.
@imatwawana
They'll be able to do both.
So if they:
they remain on the per-category on-demand budget.
Customers on the performance plans may only be able to opt into per-category on-demand budget only if they're opted into the Early Adopter program.
They'll be unable to switch back to per-category as long as they're opted out of Early Adopters.